Skitter TV Troubleshooting & Guides
IMPORTANT: SkitterTV requires a set-top box and is connected to your television set in the same way any other component such as a DVD player or VCR.
In order to view it you must select the source, or input, for that component on your television.
Making sure your Television is on the correct Input or Source
To select the source or input with your Skitter remote control, use the top middle button on the remote, labeled AV. Pressing this button will change the source input on your television. Depending on how many inputs your specific television has, you may need to press the AV button multiple times.
Making sure both your television and your set-top-box are turned on
If there is no red light on the front of the set-top-box then it is not on. To turn on the set-top-box, briefly press the top right button (labeled (STB) in red lettering) on the Skitter remote control. If no red light appears within a minute then check the power source to verify the set-top-box is getting electricity.
If the red light is on and you still have no picture, press the top left button (labeled (TV) on the Skitter remote control. This will power on your television. (If it has been programmed to your specific television)
Do you have the correct remote control?
Make sure that you are not using your original television remote and that you are using the SkitterTV remote control. Often remotes get exchanged between rooms and even though they will control the set-top-box operationally, it is programmed differently for each specific television brand and model. If you have a purchased a new television, programming will need to be done with the SkitterTV remote control to ensure it operates both the television and set-top-box in that location.
Do you have picture freezing up or spotty?
You can first try turning the box off and then back on again using the top right button (labeled (STB) in red lettering) on the Skitter remote control. If that does not correct the problem try rebooting the set-top-box manually, by simply unplugging the power cord to the set-top-box (The smallest round black cord from the middle of the back), wait 10 seconds and plug the power cord back in and look for the Amino start-up screen followed by a few software loading screens. If problems persist, contact Farmtel for technical assistance.
Not all channels appear in the GUIDE?
Press the Guide button another time to toggle between favorite channels and all channels. If this does not correct the problem, try turning the set-top-box off and then back on again using the top right button (labeled (STB) in red lettering) on the Skitter remote control. If new channels have recently been added or removed from your account, pressing the lower left button labeled (TEXT) with an UP ARROW will cause the STB to retrieve your latest lineup.
Have no picture or no sound?
Turn your set-top-box off and then back on again pressing the top right button (labeled (STB) in red lettering) on the Skitter remote control.
There is a request for a password on my screen
The default password for all customers is 1 2 3 4 followed by the (OK) button on the Skitter remote control. If that password does not work, you will need to contact Farmtel to have it reset.
How do I fast forward and/or rewind while watching recorded programs?
To fast forward or rewind recorded programs use the arrow buttons on the Skitter remote control. The arrow pointing to the left will rewind and the arrow pointing to the right will fast forward. To skip 30 seconds forward or backwards on a recorded program use the buttons below the arrow buttons that look like an arrow towards a vertical line.
How do I set a program to record?
To set a program to record use the guide to select a program you wish to record then press the (i) or info button on the SkitterTV remote control. This will bring up a program information screen on your television. On the right-hand side of the screen you will see several options, one will be listed as (order recording) and one option will be (order series recording). If you wish to record one episode of a given program, select the (order recording) option and press (OK) on the SkitterTV remote control. If you wish to record every episode of a given program on that channel, select the (order series recording) option and press (OK) on the SkitterTV remote control.
How do I restart programs that have already started?
Select the program you wish to watch from the guide or simply press the (i) or information button on the SkitterTV remote control. On the program information screen select (Play) on the options on the right-hand side of the screen and press (OK) on the SkitterTV remote control. Remember you will be watching a recording of that program after starting the RestartTV option, to exit this option and resume live tv, press the blue button or use the channel button up/down.
Buttons on the SkitterTV remote control don’t seem to work?
Press the top right button (labeled (STB) in red lettering) on the Skitter remote control, then try changing channels. If this does not correct the issue check/change the batteries in your SkitterTV remote control.
Why is the program I am recording is not showing up in my recorded programs?
The current program that is recording will not be displayed in your remote recordings until the program has been fully completed.
Getting an error message “VideoSetSink” when trying to playback a recording?
Try power cycling your set-top-box (STB) using the top right button (labeled (STB) in red lettering) on the Skitter remote control to see if that resolves the problem. If that does not correct the problem try rebooting the set-top-box manually, by simply unplugging the power cord to the set-top-box (The smallest round black cord from the middle of the back), wait 10 seconds and plug the power cord back in and look for the Amino start-up screen followed by a few software loading screens. Please contact Farmtel office to report this issue even if the steps above correct the problem so that we may try and permanently resolve the issue.
Getting an error message “Playback error 212. Recording not available” while using RestartTV?
This means you have selected programming further back in the guide than is available, or on a less-frequently watched channel. If you are getting this error on the current program that is not yet over, contact Farmtel to troubleshoot the issue. Selecting programming no longer available will give you this error message.
The “Play” or “Order Recording” options do not appear when I press the (i) Information button?
RestartTV is not available for all channels. There are a few specific channels that remote recording and RestartTV is not available. If you would like to record these channels a local DVR STB is required. Contact Farmtel regarding costs, availability and extra features available with this solution.
Not getting all of the available channels?
Pressing the (TEXT) button with an up arrow (bottom left hand button) on your SkitterTV Remote Control will cause the animated wheel icon to be displayed on your television and cause your STB to update channels and software.