New Farmtel Customers

Welcome to Farmtel Communications a division of Farmers & Merchants Mutual Telephone Company based in Wayland, Iowa. Below is information regarding our company that you maybe unaware of. As your new service provider, we want to make sure that we have all of your information accurate and up to date.

Please take a moment to look over your information when you receive your bill, if you notice anything that is incorrect or out of date, please let us know what corrections we need to make. You can print off the updated information form located HERE.

Office Hours:

(Our office is open for normal business during these hours)

Monday – Friday (8am – 12pm) & (1pm – 4pm)

Observed Holidays:

(Our office is closed to normal business during the following holidays)

New Year’s Day, Good Friday, Memorial Day, 4^th of July, Labor Day, Veteran’s Day, Thanksgiving and the day after Thanksgiving, Christmas.

Contact Information:

(Phone information for both normal & closed business hours)

(800) 822-2736 or (319) 256-2736

Technical Support:

We offer technical support during the evening and weekends. To contact our after-hours support please call either number above and select the appropriate option from the menu.

Billing:

Our billing period runs from the 1^st of the month to the end of the month and are due by the 25^th of the month issued. Payments are considered late at 12:01am on the 26^th of the month and are subject to late fees. Accounts that are not current by the Tuesday closest to the 15^th of the following month are subject to disconnect for non-payment. Any account that is disconnected for non-payment will need to have all outstanding charges, past and present, paid prior to services being reactivated. Any account that is disconnected for non-payment will be subject to reactivation fees.

Payment:

We have several payment options. We accept cash, checks, Visa & Master Card. We offer online bill pay, and auto withdraw options. Anyone wishing to setup online payments please contact our office for account information. Payments can be mailed to the address below or made in person at our office during business hours. Also provided is a drop box for payments after hours at our Wayland location.

Contact Location:

Farmers & Merchants Mutual Telephone Company, PO Box 247, Wayland, Iowa 52654

Our office is located at 210 W Main St., Wayland Iowa